Here when the road changes
Ride Connect support
Tell us what happened and include the details that help our team find your trip quickly.
Contact support
Email support@rideconnect.co. Include your account email or phone number, booking reference, trip date, and a short description of the issue. Please do not email your password or Mobile Money PIN.
Common questions
Where is my ticket? Sign in with the passenger account used for the booking, then open Tickets in the Ride Connect app.
My payment is pending. Keep the Mobile Money confirmation and contact support with your booking reference.
How do I delete my account? Follow the steps on our account deletion page.